Support

How can we help?

Answers to common questions, plus a direct line to our team. We usually reply within one business day.

Getting started

Your connection starts here.

Activate your PhoneTag in under two minutes.

Download the PhoneTag app

Install PhoneTag on your phone so visitors who scan your tags ring you with a real call screen, even when the app is closed.

Get the app on iPhone or Android →

Open the app & sign in

Sign in with the email you ordered with; there is no password to remember. Your tags and membership are already on your account.

Activate your new tag

From the Home screen, tap Activate your tag, then Scan QR code.

Scan the QR code

Point your camera at the QR code on the tag, give it a name, and you’re live. Repeat for each tag in your order.

Test it: scan your tag with a friend’s phone camera (no app needed on their side). Your phone should ring with a live call screen. If it doesn’t, check the questions below or send us a message.

Before you write

Common questions

How do I set up my tag?

Install the PhoneTag app, then scan the QR code on your tag from inside the app to link it to your account. That's it. Your phone will ring whenever someone scans it. Full walkthrough in Getting started above.

My tag isn't ringing my phone

Make sure notifications are enabled for PhoneTag and that you're signed in on the device you want to ring. If service on your account has lapsed, calls won't ring. Check your plan under Settings → Your plan.

How do I manage billing or cancel?

Open the app and go to Settings → Your plan → Manage billing, or visit phonetagapp.com/settings/billing. You can update your card or cancel anytime; your tags keep working through the period you've paid for. Text messages will continue to function for your account.

Is my information private?

Yes. Your phone number is never shared with anyone who scans your tag, and live audio and video calls are end-to-end encrypted between you and the visitor. See our Privacy Policy for details.

I want to order more tags

Additional tags are a flat $9.99 each, and each one adds just $2.99/month to your membership (with 15 more AI minutes a month), up to 12 tags on one account. Order them from the shop or in the app under Your plan.

Prefer email? support@phonetagapp.com